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Privacy Policy — Black Velvet

Last updated: January 24, 2026

Black Velvet (“Black Velvet”, “we”, “us”) values privacy and discretion. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit b-velvet.com (the “Website”) and when you contact us via the Website, WhatsApp, phone, or email.

This Privacy Policy should be read together with our Cookie Policy, which explains how we use cookies and similar technologies.

This policy applies to Website visitors and anyone who submits an enquiry or communicates with us.

1) Who we are and how to contact us

If you have questions, requests, or concerns about privacy, contact us:

2) What information we collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from partners where relevant.

A. Information you provide to us

When you use the Website form, message us on WhatsApp, call us, or email us, you may provide:

  • Identity and contact details: name, email address, phone/WhatsApp number.
  • Service request details: service type (e.g., VIP airport services, chauffeur, private aviation/helicopter coordination, executive assistance, guides, personal security), route/location, specific date, passengers, and “details”/notes.
  • Travel-related details (if applicable): flight number, timing, luggage notes, preferences, itinerary requirements.
  • Communications content: messages you send, call notes, and any attachments or information you share with us.
Important: Please avoid sending sensitive personal data unless it is necessary for your request (see Section 3.C).

B. Information collected automatically (website technical data)

When you browse the Website, our servers (and/or service providers that host the Website) may automatically collect limited technical data such as IP address; device and browser type; operating system; approximate location (derived from IP); pages viewed; time/date of access; referring pages; and security and performance logs.

This data is typically used for security, fraud prevention, troubleshooting, and maintaining the Website.

C. Information from third parties (only where relevant)

In limited cases, we may receive information from:

  • Service partners/suppliers involved in fulfilling your request (e.g., confirmation of availability, vehicle category, meeting point instructions), strictly on a need-to-know basis.
  • Communication platforms (e.g., WhatsApp) as part of your interaction with us.

3) Special categories of information (sensitive data)

A. We do not require sensitive data by default

We do not ask for sensitive categories of personal data (such as medical details, biometric identifiers, or political opinions) as a standard practice.

B. If you choose to share sensitive data

If you voluntarily share sensitive data (for example, accessibility needs relevant to your travel coordination), we will use it only for the purpose you provided it and handle it with heightened care.

C. Minors

Our services are intended for adults and business travelers. We do not knowingly collect personal information from minors.

4) How we use your information

We use personal information for the following purposes:

A. Responding and coordinating your request

  • To respond to enquiries and communicate with you via WhatsApp, phone, or email.
  • To clarify requirements (dates, route, passengers, flight details, preferences).
  • To provide options, availability, and pricing.

B. Service delivery and operations

  • To coordinate requested services with relevant partners/suppliers (e.g., drivers, operators, guides, handling/security providers), where necessary to fulfill your request.
  • To manage scheduling and logistics and provide updates.

C. Security and quality

  • To protect the Website, prevent abuse, detect fraud, and maintain security.
  • To improve service quality, internal workflows, and customer experience.

D. Legal, compliance, and dispute handling

  • To comply with legal obligations, respond to lawful requests, and handle disputes or claims.

5) Legal bases for processing (where applicable)

Depending on your location and applicable law, we process personal information based on one or more of the following:

  • Performance of a contract / steps at your request: to provide or coordinate requested services.
  • Legitimate interests: to operate securely, respond efficiently, prevent misuse, and improve our operations.
  • Consent: where required (e.g., certain marketing communications or non-essential tracking technologies, if added later).
  • Legal obligation: where we must retain or disclose information under law.

6) WhatsApp and “Send via WhatsApp” (important)

If you use the Website form and click “Send via WhatsApp”, the information you entered is transmitted through WhatsApp as part of the message you send.

  • WhatsApp is a third-party communication service. Your use of WhatsApp is also governed by WhatsApp/Meta’s own terms and privacy practices.
  • We receive and process the content you send us via WhatsApp to coordinate your request and communicate with you.

7) How we share information

We do not sell your personal information.

We may share personal information in the following circumstances:

A. With service partners and suppliers (to fulfill your request)

We may share limited details with trusted partners involved in providing or coordinating services, such as:

  • chauffeurs / vehicle operators
  • VIP airport service providers (where applicable)
  • aviation/helicopter operators (where applicable)
  • guides and executive assistance resources
  • personal security providers (where applicable)

We share only what is reasonably necessary (for example: date/time, meeting point, passenger count, relevant preferences).

B. With service providers (processors/vendors)

We may use third-party providers that support our operations, such as:

  • website hosting and infrastructure
  • email and communications tools
  • CRM or enquiry management tools (if used)
  • security and anti-abuse services

They process information under instructions to provide their services to us.

C. For legal reasons

We may disclose information if required to comply with law, enforce agreements, protect rights/safety, or respond to lawful requests.

8) International transfers

Because we coordinate services “worldwide” and may work with partners or providers in different countries, your information may be processed outside your country of residence.

Where applicable, we take reasonable steps to ensure appropriate safeguards are used.

9) Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including:

  • responding to and coordinating your request
  • maintaining operational records for continuity and customer support
  • meeting legal or compliance requirements

Retention periods vary depending on the nature of the request and any applicable legal obligations.

10) Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, but we work to reduce risk and protect confidentiality.

11) Cookies and similar technologies

A. Essential cookies / technical storage

The Website may use essential technologies required for basic functionality, security, and performance (for example, server logs and security tools).

B. Analytics and advertising (if added later)

If we introduce analytics or advertising technologies (e.g., GA4/Meta Pixel), we will:

  • update this Privacy Policy and our Cookie Policy
  • implement consent where required by applicable laws

12) Your rights and choices

Depending on your location and applicable law, you may have rights to:

  • request access to the personal information we hold about you
  • request correction of inaccurate information
  • request deletion (where applicable)
  • object to certain processing or request restrictions
  • withdraw consent (where processing is based on consent)

To exercise rights, contact us using the details in Section 1. We may need to verify your identity before fulfilling certain requests.

13) Links to other websites

The Website may contain links to third-party websites or services. This policy does not apply to third-party sites. Please review their privacy policies separately.

14) Updates to this Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent revision. Your continued use of the Website after updates means you accept the updated policy.

15) Contact

Black Velvet